Your animal may be hospitalized to complete diagnostic testing, procedures or treatment, or to provide supportive care after surgery.
The veterinary student who performed the initial physical exam most likely will be assigned to your animal throughout its hospital stay. If the hospitalization is lengthy, the student may change due to his or her clinical rotation throughout the hospital. Despite the rotation of students, in most circumstances, your animal will be under the consistent care of the original attending clinician.
The student or attending clinician will contact you daily unless you discuss other arrangements. Please provide all pertinent phone numbers so that we will be successful in reaching you.
If your horse requires an overnight stay, please leave the horse's halter but take your lead ropes and other tack home with you. Halters should include an identification tag. If you do not have an ID tag, the reception desk staff or student can provide one for you.
The VMC had environmentally-controlled barns so your horse will be comfortable in all weather conditions.
Visitation hours are from 9 a.m. to 5 p.m. Clients may make arrangements with the primary clinician or senior veterinary student assigned to their horse. Visitation is restricted to 30 minutes. If an emergency occurs in the area where your horse is housed while you are visiting, you may be asked to leave.
Hay and grain are provided as a routine service during your horse's hospitalization. The VMC has a variety of common hays and grains. If your horse is on a special diet or supplements, please bring these with you and we will ensure that your horse remains on that diet/supplement during its stay.
The VMC takes great care to protect the confidentiality of our patients. Therefore, photos are not permitted unless prior approval has been granted by the primary clinician. Also, clinicians and students will not able to discuss other patients with you.
The VMC has equine isolation facilities. If your horse requires hospitalization within the isolation facilities due to the presence of a potentially communicable disease, access is restricted to hospital personnel only. However, clients may see their horses via a video feed available in a private consultation room.
The students and clinicians can be reached by calling the reception desk at (515) 294-1500. They make every effort to take your call, however if they are unavailable to come to the phone they will return your call as soon as possible.