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What to Expect

Below you will find a small list of things you should expect during your visit to the ISU Veterinary Medical Center. This information is good to look at before your visit to the medical center so you have an idea of what to expect while you are with us.

  • When you arrive, Please do not unload your animal. Please check in with the receptionist and they will have the student assigned to your animal assist you in unloading and examining your animal.
  • A medical record will be generated for each patient during the first visit. This record will follow the patient in every visit to the VMC until it's death. It serves as the official record of all procedures and drugs administered to the patient as well as recording all communication between the VMC, the client, and the referring veterinarian (if applicable).
  • The attending clinician - either a specialist, resident, intern or experienced clinician dedicated to the specialty area - will visit with the student. Members of the specialized health care team will then meet with you to discuss their findings and recommend diagnostic and treatment plans to best care for your animal.
  • Hospitalization may be required for scheduling of diagnostic, medical or surgical procedures.
  • A cost estimate will be provided after consultation with the attending clinician(s). These estimates are not binding quotes and may change as diagnoses are completed and treatment options finalized. The estimate may be revised if results of diagnostic testing alter the plan for treatment. Any changes in the estimate will be discussed with you prior to performing any additional procedures, unless an emergency situation arises.
  • A deposit of 50% of the cost estimate is required at the time of admission of your animal to the medical center. The balance of charges is required at the time of discharge of your animal from the medical center. Payment can be in the form of cash, personal check, or credit card.