Effective October 30, 2020
- Upon arrival, please call 515-294-1500. Front desk staff will ask you COVID screening questions – please answer truthfully, this is for everyone’s safety. If you do not have COVID signs and do not have a COVID test pending or have not recently tested positive, you will be invited to come into the lobby to register your animal and sign paperwork. You will NOT be able to wait in the lobby.
- You MUST wear a face mask. One will be provided if you do not have one.
- ONLY 1 client per visit is allowed in the lobby, please plan accordingly.
- Depending on the number of people checking in, you may be asked to wait for a brief period of time before we allow you in the building. This limits the number of people in the lobby to help keep everyone safe.
- Equine clients: Once checked in, please unload your horse(s) and wait by your trailer. A highly trained member of our hospital staff will come out to greet you and walk your horse(s) into the hospital.
- Production animal clients: Once checked in, you will be asked to wait in line to unload your animal(s) in the receiving tub. Back up to the chute entrance when clear, a highly trained member of our hospital staff will be there to greet you and help you unload.
- Following check-in, you must leave the lobby and move your vehicle. This will help other clients register their animal(s) for assessment. Please refer to our client hand-out for things to do in Ames while you wait. It is important to remember that Iowa weather is unpredictable and winter days can be cold and wet, or sunny and dry. Appropriate apparel will help make your wait more comfortable.
- If you have been exposed to COVID within the past 14 days or are experiencing clinical signs, access to the lobby will NOT be granted. Paperwork will be signed in the vestibule, and all communication will be completed over the phone.
- When your animal is ready to be discharged, we will call you with specific instructions and a window of time when you can pick them up.
- You may pay over the phone or in the lobby, as long as you are screened to enter the lobby (no COVID signs or exposure).
- Most communication will be completed over the phone. Alternatively, the clinician on your case MAY have a short discussion with you in the lobby (<10 minutes).
NOTE: Bathroom facilities are for Lloyd Veterinary Medical Center patrons ONLY. Due to freezing temperatures there will NO LONGER be a PortaJohn in the parking lot – plan accordingly.
The faculty, staff, and students of the Iowa State University Veterinary School thank you for your understanding, cooperation, and support.