Can You Hear Me Now?

By Tracy Ann Raef

Referring practitioners have been asking whether the Lloyd Veterinary Medical Center can hear their concerns regarding specialist- to-referring veterinarian communications. Dr. Tom Johnson, director of hospital operations, wants referring veterinarians to know that he does hear them.

There are several points in the referral process where communications plays a critical role, but none quite as important as the transfer of information. For Dr. Johnson that means a seamless integration of specialty care with primary care. “We need to ensure that the specialist has communicated the clinical information to the primary care veterinarian, and more importantly, in a timely manner,” Dr. Johnson said.

“We’re trying to develop and implement a process where relevant information is communicated to the referring veterinarian so patient care is optimized,” he adds. “Our referring veterinarians need to know the diagnosis, treatment plan, and follow-up care.”

Recently Dr. Johnson implemented a process where each patient’s medical record is reviewed within 24 hours after the patient has been discharged to make sure the referring veterinarian has been contacted. When the communication hasn’t taken place, the clinician is reminded and contact is made. Each communication and its method are noted in the medical record.

“Delivery of patient-centered care means everyone must work together as a team within the medical center and between the medical center and the referral practice,” Dr. Johnson said. “I’m always looking for ways to eliminate breakdowns in referral communications. And, I’m open to suggestions from referring veterinarians on ways to improve our process.”

>> Referring veterinarians can reach Dr. Tom Johnson by phone 515 294-4900 or email tjjdvm@iastate.edu