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Policies

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After-hours Submissions

Samples delivered to the ISU VDL after-hours can now be placed directly in a refrigerator located inside the VDL submission door foyer. Click here to see the entire procedure. 

Billing Policies

Cases are billed to the referring veterinarian/client unless otherwise indicated on the submission form.  Owners may not be billed directly.

A monthly statement will be sent from Iowa State University Accounts Receivable office.  For all charges that are not paid within 30 days of the monthly statement, there will be a finance charge computed from the statement date.  ANNUAL PERCENTAGE RATE: 12%. 

Payments should be directed to: ISU Treasurer's Office, 1220 Beardshear, Ames IA  50011.

Complaints and Concerns

Your concerns are important to us.  Please call the Veterinary Diagnostic Laboratory at 515-294-1950 or use the form located on our website here.  Complaints will be handled by the Director of Operations or an authorized delegate.

Confidentiality

Results are reported to the referring veterinarian/client via their previously stated preference of mail, email or FAX. 

The following statement is included with all emailed case reports.

CONFIDENTIALITY NOTICE:

This email (including the attachments) is covered by the Electronic Communications Privacy Act, 18 U.S.C.§§ 2510-2521, is confidential and may be legally privileged. If you are not the intended recipient, you are hereby notified that any retention, dissemination, distribution, or copying of this communication is strictly prohibited. Please reply to the sender that you have received the message in error, then delete it.

Information regarding research/diagnostic cases submitted to the Iowa State University Veterinary Diagnostic Laboratory will be forever held in strict confidence by the laboratory and personnel therein.  We are committed to protecting a client’s confidential information and proprietary rights. 

This information includes:

• Client names, address and other demographic information.
• Owner name, address and other demographic information.
• Specific submission information regarding tests or items submitted.
• Test condition (i.e. the quantity/quality) of specimens noted upon receipt.
• Test results, which are available only to the veterinarian, clinic, or other authorized person and will not be released without proper request and authorization. Test results are available to the authorized submitter via the Internet and are password protected.

When positive test results are determined to be on the Federal or state reportable diseases list, the ISU VDL will release required information to the appropriate agencies.  This may include; information on the testing veterinarian, animal identification and owner information. 

Protection of the client’s confidentiality and proprietary rights is an accreditation requirement as well as legal concern.

Disposal - Accepting Animals for Disposal

The VDL does not accept submissions for disposal purposes only.

Reportable and Quarantinable Diseases Policy

Several infectious or contagious diseases are considered reportable and/or quarantinable under current regulations.  As required by law, these diseases are reported to the responsible state or federal agencies.  If you are uncertain about the reporting status of a disease, please contact the office of the State Veterinarian.  Notifiable diseases include any livestock or poultry disease designated as a ‘Foreign Animal Disease’ by the United States Department of Agriculture, Animal and Plant Health Inspection Services, Veterinary Services (USDA, APHIS, VS) and also the following:

REPORTABLE DISEASES
Bovine spongiform encephalopathy Rabies
Brucellosis Scabies (cattle or sheep)
Chronic Wasting Disease Scrapie
Encephalomyelitis (horses) Swine dysentery
Equine infectious anemia Tuberculosis
Johne's disease Vesicular stomatitis
Pseudorabies (any species) West Nile Virus
REPORTABLE DISEASES OF POULTRY
Avian influenza Newcastle disease
Infectious encephalomyelitis Paramyxovirus infection
Infectious laryngotracheitis  Psittacosis – ornithosis

 

Return of Bodies and Cosmetic Posting

As of September 15, 2008, no animal carcasses or ashes will be returned/released to veterinarians
or animal owners.  Arrangement for pickup by authorized crematory service is an option.

No cosmetic posts will be performed on animals/bodies submitted to the laboratory for necropsy/testing.

Specimen Submission

The VDL only accepts specimens referred by a licensed veterinarian (exceptions may include government officials, research scientists, and corporate partners).  The appropriate submission form must accompany all specimens.  See individual sections (Pathology, Bacteriology, Molecular, Serology, and Toxicology) for complete instructions on packaging and shipping specimens.

Subcontract Testing

The ISU VDL reserves the right to subcontract any work required to complete testing of any and all submissions.  Any subcontracted work will be noted on the case report.