Spotlight on LVMC Managers

A team of amazing managers keep the Lloyd Veterinary Medical Center running, supporting their teams and ensuring exceptional patient care across every service. Their leadership, problem solving, and commitment to the broader perspective make all the difference.

They are the connectors.
They bridge communication between clinicians, staff, and clients — making sure everyone has what they need to do their best work.

They develop people, not just processes.
They mentor new staff, coach through challenges, support career growth, and help team members understand where they fit and how their work matters.

They hold the emotional center of the hospital.
Veterinary medicine is stressful — managers help stabilize teams during tough cases and are often the first to step in when someone needs support, guidance, or simply a moment to regroup.

They juggle constant change.
New protocols, equipment changes, caseload surges, staffing swings, unexpected situations — often all in one day. Their flexibility keeps the hospital running smoothly.

They protect the hospital’s mission.
They ensure that daily work reflects our commitment to Develop, Discover, Deliver, keeping our standards high and our compassion strong.

They are problem‑solvers and calm‑in‑the‑storm leaders.
From building issues to last‑minute schedule shifts to complex clinical cases, they are the steady hands working behind the scenes to resolve challenges before many even know they exist.

They are advocates — for staff, patients, and clients.
They speak up for team needs, help create a safe and supportive environment, and navigate difficult situations with empathy and professionalism.

They do a tremendous amount of unseen work.
Planning, troubleshooting, preventing issues, creating structure — their behind‑the‑scenes efforts are a big part of why our hospital functions as well as it does.

Karen leads medical records and serves as the hospital’s primary client‑relations advocate, specializing in resolving complex client concerns and guiding difficult conversations. She collaborates with clinicians, staff, and referring veterinarians to navigate communication challenges and ensure accurate and timely information release. She continuously improves client‑facing processes by refining forms, documentation workflows, and communication systems. Known for her empathy, patience, and steady professionalism, Karen is a trusted resource who helps both clients and staff navigate emotionally charged situations and supports a positive, service‑oriented environment.

Ashley oversees the hospital’s front desk operations, ensuring reception workflows run smoothly across both small and large animal hospitals. She manages the Veterinary Teaching Hospital Assistant team with a focus on customer service, coverage coordination, and the unique demands of swing‑shift and weekend operations. Ashley maintains hospital calendars, oversees software access, and supports scheduling accuracy. She is known for her approachability, empathetic and supportive leadership, often guiding staff through challenging client interactions and improving after‑hours communications and financial‑processing workflows.

Stephanie directs operational support across Internal Medicine, Oncology, Radiology, and the Float Team. Her strengths lie in developing training resources, overseeing imaging and medical imaging storage‑related improvements, and creating standardized learning tools for staff. She enhances communication systems between services and faculty, manages cross‑service workflows, and leads specialty‑focused process improvements. Her leadership and project‑driven approach help modernize systems, strengthen onboarding, and improve consistency across highly specialized services. Stephanie is known for her professionalism, kindness and dedication, particularly in cross-department initiatives.

Brittany leads a broad portfolio of specialty areas, including Surgery, Sterilization, Rehabilitation, Dermatology, Cardiology, Ophthalmology, and Primary Care/Dentistry. She excels in technical‑team development, skill training, and the coordination of high‑volume workflows. Brittany is deeply engaged in equipment planning, creating standard operating policies, and service‑specific process improvements. She has strengthened structural systems within her departments—particularly scheduling, onboarding, and inter‑service coordination—and is recognized for creativity, initiative, and thoughtful leadership.

Michelle provides leadership in the hospital’s highest‑acuity service, coordinating swing‑ and overnight‑shift ECC operations. She ensures real‑time patient‑flow management and addresses clinical and logistical challenges as they arise. Following major staffing losses, Michelle successfully rebuilt the ECC team, redesigned training pathways, and established new standards for technician and animal caretaker roles. Her leadership is defined by strong decision‑making under pressure, and a commitment to communication clarity within a service that operates continuously and unpredictably.

Bekha oversees anesthesia operations across all services, coordinating anesthetic case flow and ensuring optimal use of anesthesia tables and specialty resources. She supports faculty and technicians with real‑time clinical needs, develops anesthesia‑specific training programs, and advances continuing education and advanced‑skill pathways. Bekha plays a vital role in anesthesia‑related standard operating procedure development, billing and scheduling accuracy, and communication between surgery, specialty services, and clinicians. Her leadership is known for its consistency, fairness, and strong focus on culture building.

Sarah leads the large‑animal technician teams, supporting clinical operations in multiple-specialty areas and ensuring seamless coordination between front‑ and back‑of‑house teams. She has advanced several high‑impact projects—including integration of mediation dispensing systems, patient treatment flowsheets, and staff scheduling redesign—and plays a major role in training interns, students, and veterinary student learners years 1–3. Sarah is valued for her calm communication style, strategic thinking, and ability to strengthen collaboration across large‑animal services.

Megan oversees the large‑animal caretaker teams and barn operations, ensuring exceptional daily husbandry, biosecurity, and facility stewardship. She coordinates feed, bedding, grounds maintenance, and facility upkeep across all large‑animal units, working closely with campus partners. Megan plays a key role in safety initiatives, equipment‑handling training, and facility‑based projects, including major contributions to the equine expansion project and the equine hospital open house. She is recognized for her operational insight, strong vendor relationships, and commitment to animal welfare and hospital infrastructure.

February 2026