How to Refer a Client

Appointments are scheduled Monday through Friday 8:00 a.m. - 5:00 p.m. Additional appointment scheduling can be requested from the clinicians in the specialty area. If available, please send a pertinent summary of the patient history, results of recent lab work and radiographs. Lab work and radiographs may be repeated if the clinician of record feels it would be best for the patient's diagnostic and treatment plan.

If you need to ask questions about the case before sending us your referral, please use the Case Consultation

Please submit case information for a referral to an LVMC specialty service. Only use the referral submission if no immediate response is required from an LVMC clinician.

We are excited to announce the transition to our Cyclone Veterinary Information System (CVIS) for all referral information sharing. The electronic submission process ensures that referral information is promptly and efficiently shared with the relevant services.

Patient Referral Information Submission:

  1. Navigate to the CVIS login page
  2. Sign in using your clinic’s CVIS user credentials (OR request a new account by completing a CVIS Pre-Registration Form)
  3. Choose “VMC Consult/Refer” from the main menu and follow prompts to initiate a new referral

Have questions about utilizing the Consultation Portal? Please contact:

In the interim, if you prefer the paper Referral Form, please send your completed referral information form and attachments to

Information to give your client

On referral we request that you provide the following information to the client prior to their visit to the medical center:

  • Copies of pertinent information, such as radiographs, lab work, and medical history, if applicable

  • Any special instructions involving food, care, or medications
  • Referral Information form with map/directions
  • Deposits in the amount of the low end of the estimate are required for all hospitalized cases and total balances are due upon discharge. Payment is required as services are rendered.
  • Medical Center payment options: Cash, Check, MasterCard, VISA, Discover and CareCredit.

Making an appointment for your client

You may make the appointment for the owner by calling 515-294-4900 (small animal) or 515-294-1500 (large animal). If the animal has not been a patient at the Veterinary Medical Center before, you may need to provide the following information about the animal and its owner at the time you make the appointment:

Client Information

  • Name, Address, City, State, and Zip Code
  • Home, Work, and Cell Phone numbers where applicable

Patient Information

  • Name
  • Color
  • Breed
  • Sex
  • Age/Date of Birth

Would you like to view the medical records for patients you and your clinic have referred to ISU?

To request a referring veterinarian account for the Cyclone Veterinary Information System (CVIS) for the ISU Lloyd Veterinary Medical Center, please visit this website. This system does our medical record keeping, communications and various accounting tasks for the Medical Center.

Once you have your login and password and are logged into your patient, you will have access to the finalized medical records of patients which you have referred to the Medical Center. You will have access to finalized case summaries, discharges instructions, lab work and various reports.