Additional Information and Resources

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How to Reach Us

The medical and radiation oncology services work as a team to bring you and your pet the best possible care. This means that you may see different members of our team for each appointment. We maintain continuity of care through frequent communication among our team members to ensure seamless transfer of care each week. If you have questions or concerns about this aspect of your pet’s care, please let one of us know.

If you are not a current client and would like to schedule an appointment with medical or radiation oncology, please call the ISU Small Animal Desk at 515-294-4900.

If you are a current client, please call the ISU Small Animal Desk at 515-294-4900 for ANY of the following reasons:

  • To schedule, change, or cancel appointments with the medical or radiation oncology services
  • To speak with the oncology service clinicians
  • If you have questions regarding patient care or medications
  • If you have questions related to patient chemotherapy protocols
  • If you have concerns about your pet regarding a decreased appetite, vomiting, diarrhea, extreme lethargy, and/or nausea.

**Please let the receptionist know the nature of your call**

In case of an after-hours question (after 5 pm on weekdays, or on weekends and holidays), please call 515-294-4900. Your concern will be forwarded to the Small Animal Intensive Care Unit (ICU) or the oncology clinician on-call. Please be advised call backs will be delayed after hours. If your pet is experiencing an emergency, please seek emergency care immediately.

For non-emergent questions, you may email our technicians at (please allow 1-2 business days for a reply).


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